Shipping Policy for Ashapura Fashion

Introduction

At Ashapura Fashion, we strive to provide our customers with a seamless and reliable shopping experience. Our shipping policy ensures transparency, efficiency, and timely delivery of your orders. This document outlines the shipping methods, estimated delivery times, charges, and other important details related to shipping on our online retail garments platform.

1. Shipping Locations

Ashapura Fashion currently ships across India. We are expanding our reach and will soon offer international shipping. Please stay tuned for updates on our website.

1.1 Domestic Shipping

• We deliver to all major cities and towns in India.
• Remote and rural areas may experience longer delivery times.
• Some pin codes may not be serviceable due to logistics constraints.

1.2 International Shipping (Coming Soon)

• We are working towards enabling international shipping.
• Customers outside India will be notified once international delivery is available.

2. Order Processing Time

• Orders are processed within 24-48 hours from the time of placement.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During high-demand periods (festivals, sales, and promotional events), processing times may be extended.

3. Shipping Methods & Delivery Time

We offer multiple shipping options to cater to your needs:

3.1 Standard Shipping

• Estimated delivery: 5-7 business days
• Available for all locations across India
• Free shipping for orders above *₹999; otherwise, a nominal charge of *₹50** applies.

3.2 Express Shipping

• Estimated delivery: 2-3 business days
• Available in select cities
• Additional charge of *₹150* per order.

3.3 Same-Day or Next-Day Delivery

• Available in: Mumbai, Delhi, Bangalore, Pune, and Hyderabad
• Orders placed before *12:00 PM* qualify for same-day delivery.
• Orders placed after *12:00 PM* will be delivered the next business day.
• Additional charge of *₹299* per order.

4. Shipping Charges

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email and SMS.
• You can track your order on our website under the “Track Order” section using your order ID and email address.
• If you do not receive tracking details within 48 hours, please contact our customer support.

6. Delivery Partners

• We have partnered with leading courier services like Blue Dart, Delhivery, Ekart, and India Post to ensure reliable and timely deliveries.

7. Delivery Attempts & Reattempts

• Our delivery partners will make two attempts to deliver the package.
• If unsuccessful, the package will be returned to our warehouse, and a refund (excluding shipping charges) will be processed.
• You can request a re-delivery by contacting our support team before the package is returned.

8. Delayed or Lost Shipments

• In case of unexpected delays due to weather conditions, strikes, or other unavoidable circumstances, we will keep you informed via email or SMS.
• If your package is not delivered within 10 days of the estimated delivery date, please reach out to us for assistance.

9. Incorrect Address or Non-Delivery

• Customers must provide a correct and complete shipping address at checkout.
• If an order is not delivered due to an incorrect address, re-shipping will be charged additionally.
• Ashapura Fashion is not responsible for orders lost due to incorrect addresses provided by the customer.

10. Cancellation of Shipped Orders

• Orders cannot be canceled once they have been shipped.
• If you wish to cancel an order, please do so before it is processed.
• Refusing to accept a package upon delivery may result in additional charges.

11. Damaged or Tampered Packages

• If you receive a package that appears damaged or tampered with, refuse to accept it and contact our support team immediately.
• If you accept a tampered package, please take photos and share them with us within 24 hours to process a replacement or refund.

12. International Shipping Policy (Coming Soon)

• We are working on expanding our services to international locations.
• Additional customs duties and taxes may apply, which will be borne by the customer.
• Shipping charges for international orders will vary based on the destination.

13. Holiday and Festival Season Shipping

• During festive seasons or promotional sales, delivery times may be extended due to high order volumes.
• We recommend placing your orders in advance to avoid delays.

14. Customer Support

• Email: support@ashapurafashion.com
• Phone: +91 XXXXXXXXXX
• Live Chat: Available on our website.

15. Updates to the Shipping Policy

Ashapura Fashion reserves the right to update or modify this shipping policy at any time.