Return Policy - Ashapura Fashion

At Ashapura Fashion, we prioritize customer satisfaction and strive to provide high-quality garments that meet your expectations. However, we understand that there may be instances where you need to return or exchange an item. This Return Policy outlines the guidelines and procedures for returning products purchased from our online store.

By shopping with Ashapura Fashion, you agree to comply with our return policy, ensuring a seamless and hassle-free experience.

Eligibility for Returns

• Time Frame: Items must be returned within 7 days of delivery.
• Condition: The product must be unused, unwashed, and in the original condition as received, with all tags, labels, and packaging intact.
• Proof of Purchase: A valid order ID and invoice must be provided.
• Non-Returnable Items:
• Innerwear, lingerie, and swimwear (for hygiene reasons).
• Customized or altered clothing.
• Discounted or final sale items.
• Accessories and gift cards.

Return Process

Step 1: Request a Return

• Log in to your account on www.ashapurafashion.com.
• Go to the “Orders” section and select the item you wish to return.
• Click on the “Request Return” button and provide a reason for return.
• Upload necessary images if the product is defective or incorrect.

Step 2: Approval and Pickup

• Once your request is reviewed, we will send a confirmation email within 48 hours.
• If approved, our delivery partner will schedule a free pickup from your provided address.
• Ensure the item is securely packed before handing it over.

Step 3: Inspection and Refund Processing

• After we receive the returned item, our quality team will inspect it.
• Upon approval, the refund process will be initiated within 5-7 business days.
• Refunds will be credited via the original payment method or as store credit.

Exchange Policy

Ashapura Fashion allows size exchanges for eligible products:

• Request an exchange through your account within 7 days of delivery.
• The replacement item will be shipped after the returned item passes quality inspection.
• Exchanges are subject to stock availability. If the requested size is unavailable, a refund will be issued.

Refund Policy

• Prepaid Orders: The amount will be credited back to the original payment method.
• Cash on Delivery (COD) Orders: A refund will be issued as store credit or transferred to your bank account.
• Refund processing time: 5-7 business days after return approval.
• Note: Shipping and COD charges are non-refundable unless the return is due to an error on our part (e.g., incorrect item or defective product).

Damaged, Defective, or Incorrect Items

• Contact our customer support at support@ashapurafashion.com within 48 hours of delivery.
• Provide order details and attach clear images of the defective item.
• We will arrange a free return pickup and offer either a replacement or full refund.

Late or Missing Refunds

• Check your bank account or payment wallet.
• Contact your bank or payment provider, as processing times may vary.
• If the issue persists, email us at support@ashapurafashion.com with your order details.

Return Abuse Prevention

• We reserve the right to reject returns that do not meet policy conditions.
• Customers with excessive return activity may have return privileges limited.
• We may suspend accounts involved in fraudulent returns.

Need Help?

For any return-related queries, reach out to our Customer Support Team:

• 📧 Email: support@ashapurafashion.com
• 📞 Phone: +91-XXXXXXXXXX
• 🕒 Support Hours: Monday-Saturday (10:00 AM - 7:00 PM IST)

Thank you for shopping with Ashapura Fashion! Your satisfaction is our priority.