1. Introduction

At Ashapura Fashion, we are committed to providing our customers with a seamless and enjoyable online shopping experience. We understand that sometimes you may need to cancel an order due to various reasons. This Cancellation Policy outlines the terms and conditions governing order cancellations, ensuring clarity and transparency for our valued customers.

By placing an order on our website, you agree to abide by the terms and conditions outlined in this policy.

2. Order Cancellation by Customers

2.1 Cancellation Before Shipment

Customers can request order cancellation before the order is shipped. To cancel an order, please follow these steps:

• Log in to your account on our website.
• Navigate to the "My Orders" section.
• Select the order you wish to cancel and click on the "Cancel Order" button.
• You will receive an email confirmation regarding the cancellation.

Alternatively, you can contact our customer support team via email or phone to request a cancellation. Ensure you provide the order number for prompt processing.

2.2 Cancellation After Shipment

• If your order has already been shipped, cancellation is not possible.
• However, you may refuse to accept the package upon delivery. In such cases, a cancellation fee may be deducted from your refund amount.
• If you receive the package and still wish to cancel, you must initiate a return as per our Return & Refund Policy.

3. Cancellation by Ashapura Fashion

3.1 Stock Unavailability

If a product is out of stock or unavailable, we will cancel the order and notify you via email. A full refund will be processed within 7-10 business days.

3.2 Pricing & Description Errors

In rare cases, if an incorrect price or product description is displayed due to system errors, we may cancel the order. A full refund will be issued, and you will be informed accordingly.

3.3 Fraudulent Transactions

If our system detects suspicious or fraudulent activity, we may cancel the order. We may require additional verification before processing the order.

3.4 Violation of Terms

If an order violates any of our policies, including bulk purchases for resale, it may be canceled without prior notice.

4. Refund Policy for Canceled Orders

4.1 Refund Processing Time

Once an order is successfully canceled, refunds will be processed within 7-10 business days. Refunds will be credited back to the original payment method used at checkout.

4.2 Refund Mode

• Credit/Debit Card Payments: The amount will be refunded to the same card.
• UPI/Net Banking Payments: The refund will be credited to the respective account.
• Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via bank transfer. You may be required to provide bank details for the refund.

4.3 Cancellation Charges

• If the cancellation request is made before shipment, no cancellation charges will apply.
• If the cancellation is requested after shipment, shipping and handling charges may be deducted from the refund amount.

5. Exceptions to Cancellation Policy

• Customized or made-to-order garments.
• Clearance sale or discounted items.
• Orders where a refund or exchange has already been requested.

6. How to Contact Us

For any queries related to order cancellations, please contact our customer support team:

• Email: support@ashapurafashion.com
• Phone: +91 XXXXXXXXXX (Available Mon-Sat, 10 AM – 6 PM)
• Live Chat: Available on our website