At Ashapura Fashion, we strive to provide you with the best shopping experience possible. We understand that sometimes, you may need to return a product or cancel an order. This Return & Cancellation Policy outlines our procedures and guidelines for returns and cancellations. By making a purchase with us, you agree to adhere to this policy.
1. Returns :
a. Eligibility : We accept returns for eligible items within [X] days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging intact.
b. Non-Returnable Items : For hygiene reasons, we do not accept returns on earrings, jewelry sets, or any items classified as intimate or undergarments.
c. Return Process : To initiate a return, please contact our customer support team at [+91 9967006836] to request a Return Authorization (RA) number.
Pack the item securely with the RA number clearly marked on the package.
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
d. Refunds : Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method.
Please allow [7] business days for the refund to be processed and reflected in your account.
2. Cancellations :
a. Cancellation Period :
You may cancel your order within 12 hours of placing it, provided it has not been shipped. Orders that have already been shipped cannot be canceled.
b. Cancellation Process :
To cancel an order, please contact our customer support team as soon as possible at [+91 9967006836].
If the order is eligible for cancellation, we will refund the full purchase amount to your original payment method.
3. Damaged or Defective Items :
If you receive a damaged or defective item, please contact us within [7] days of receiving your order.
Provide clear photographs of the damaged or defective item along with your request.
We will arrange for a return, exchange, or refund, as applicable, at no additional cost to you.
4. Contact Us :
If you have any questions, concerns, or need assistance with a return or cancellation, please contact us at:
[+91 9967006836]
5. Changes to this Policy :
We reserve the right to update or modify this Return & Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed about our procedures and guidelines.
Thank you for choosing Ashapura Fashion. Your satisfaction is important to us, and we are here to assist you with your returns and cancellations in accordance with this policy.
